CILT(UK) Level 5 Diploma in Operations Management

The Chartered Institute of Logistics and Transport in the UK- CILT (UK)

The Qualification consists of nine units. This consists of seven mandatory units and a choice of two optional units:


D1 Operations Management Strategy

This unit provides learners with an understanding of how the overall internal and external environment of an organisation has an impact on business performance in an economy. It is designed to demonstrate the need for communicating the strategy in the deployment of supply chain resources. The strategic dimensions of marketing, product and operations are considered from a multi-national perspective.

D2 Operations Resource Management

This unit is intended to show the importance of managing the physical, human and financial resources of organisations in an effective manner in order to maintain business competitiveness in the continuously changing market place. This unit provides knowledge of production/service planning and control, to meet ever-changing customer requirements. It also focuses on managing change and the need for continuous improvement in organisations.

D3 Business Excellence for Operations Managers

This unit is designed to provide a practical understanding of the concept of ‘Business Excellence’ as it is applied to the supply/demand chain. A basic history traces the origins and philosophy of current thinking on Business Excellence. This unit goes on to explore current practice in operations management excellence, business structure, planning for excellence and rapid market response.

D4 Customer Focus in Operations Management

This unit provides a detailed understanding of customer expectations and the role of the customer in determining the demand for a company’s product or service. The unit also provides the a detailed understanding of the decision-making necessary to maintain the control and direction of a business in order to provide customers with the highest service in meeting their needs.

D5 Supply Chain and Inventory Management

This unit explores the role of inventory management within supply chain operations and how differing business philosophies and policies impact on the amount of inventory required to support operations. This unit provides an understanding of the reasons for inventory management, the role it plays in supporting customer service, and how it may be managed. It also examines the role that suppliers play and how they may be managed in order to support efficient and effective operations.

D6 Enterprise Planning for Operations Managers

This unit follows the evolution of simple planning and scheduling systems in the late 1960s to today’s systems that can plan and control multiple plants in multiple countries worldwide. The advantages of modern advanced planning systems are also considered. Project planning is included in the unit to cover the implementation of such systems and the managing of other major projects. This unit also deals in some detail with the structure and methodology of enterprise planning and shows how a master schedule is developed and maintained. Final assembly scheduling and some different types of commonly used master schedules are explored.

D9 Operations Management Project

The project is an important and integral element of the Diploma course and must be completed satisfactorily for the candidate to be eligible for the Award.

Optional Units:

D7 Manufacturing Planning

This unit is designed to provide the learner with a working understanding of the various techniques used to schedule work in production areas. This unit explores how material and factory data may be applied to a master production schedule to build detailed material and capacity plans that drive and control the purchase of materials and components and the manufacture and assembly of a product. The need for timely, accurate data throughout the process is examined.

D8 Added Value for Manufacturing

This unit is designed to provide the learner with an understanding of how traditional shop floor control systems can be used to manage operations and processes to ensure that products and services are provided to schedule. To complement this, this unit also explores the philosophies of 'lean' and 'agile' manufacturing, evolved from just-in-time (JIT), how they can be applied, and how they impact upon the business in general and upon the shop floor in particular.

D9 Service Operations Planning and Scheduling

This unit is designed to provide a basic knowledge and understanding of services operations orientation, the marketing processes and the extended marketing mix. It aims to provide a framework from which to build service operations planning, knowledge and skills in serving consumer needs.

D10 Added Value for Service Operations

This module is designed to provide knowledge and understanding of how service operations can add value to the organisation. It aims to explore the capabilities and competencies demanded in a service operation fulfilling consumer requirements. The channels of distribution and transportation issues are examined, together with alternative methods of supply using remote access to customers.

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  • Worldwide

Supply Chain Certification




Long (+12 months)

  • English
  • Online

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