Short Learning Programme on Customer Care and Service Delivery Management
North-West University
At the end of the programme, the participants will be able to understand the customer behavior and how to act positively on negative customer behavior. To acknowledge, learn and understand the consequences and/or results that “lost or unhappy customers can cause to the organisation.
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Location
- South Africa
Other
DurationShort (0-3 months)
Language- English
- In-Person
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